![]() When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. ![]() ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This is ridiculous, and I'm not sure why USAA is still partnered with them at this point.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. It shouldn't take three weeks to provide an update, and it's unprofessional to make promises and not deliver on them.It's been 3 weeks, and all they have managed to do is delay a relatively routine process and give me the runaround. I understand that there might be shortages, but it shouldn't take three weeks just to get an estimate, and they shouldn't promise an update on Friday if ***, (the only person who can provide estimates at this location apparently), knew he would be absent on Thursday, Friday, and Saturday. However, it is now Friday, and **** said that since *** isn't there, we have to wait until Monday to "hopefully" get an estimate. They informed him that they would provide us with some information by Friday. Just to clarify, I'm not asking when my truck will be done with repair it has been three weeks, and I'm still just waiting to get an estimate.I called my contact at USAA on Tuesday,, to see if he would have better luck. Every time I call, no one knows anything about the progress on my truck. I check my Carwise link every day and have been calling the *********, ** location almost every day for three weeks to get an update. It is now, and I still don't have an estimate or any idea of what's going on with my truck. I sent my truck to Caliber the following Monday. Thats the absolute bare minimum this company can do to begin to right the incredible incompetence and unprofessional behavior exhibited by their employees Read More Id like to be contacted on the phone by a corporate customer care team member, have the $500 of batteries refunded, and the truck returned within two business days. Much of this delay has been unnecessary waiting as well as getting second opinions from shops after other shops have found calibers work to be faulty. Im very concerned Ill be receiving my truck back in unsafe condition to drive (as one center already returned it to me in unsafe condition knowing I would be driving it **** miles in a cross country move that same day.) beyond that, the 12 weeks is an unacceptably long time for not incredibly significant repairs to be made. Social media support keeps telling me to wait, and my emails arent being responded to. I reached out to that email 6 separate times and interfaces with their social media support. I have reached out to a corporate email address as requested by Caliber in response to a review I left. Despite this being an insurance job, I am $750 out of pocket so far and I believe the second shop is expecting me to pay $250 for a battery replacement even though the first center almost certainly is the cause of both batteries being drained. The truck has spent at least 6 of the 12 weeks sitting in parking lots of various repair shops waiting to be repaired. The second center discovered faulty repairs performed by the first and further damage the first center missed. ![]() The first center missed significant structural damage to my vehicle which they caught 5 weeks into the repair process. It has now been 12 weeks across two different centers and a total of at least 6 different shops. I was given a turnaround estimate of 2-4 weeks. Took my truck here after I was hit by a distracted driver.
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